Sapphix Customer Support

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Submitting a Ticket

If you have a question or have trouble cancelling your membership, please file a ticket (https://sapphix.ladesk.com/submit_ticket) and we will get back to you.

Cancelling your membership

Cancelling your membership is easy and convenient.

 
If you joined and were billed by Epoch.com, please cancel at https://epoch.com/billing_support - or call toll free from the US: 1-800-893-8871 or Internationally: +1-310-664-5810

 

Please note that after you've cancelled you'll still have access to the website for the entire time you paid for until the billing cycle ends. Cancelling your account simply stops future charges. Access to our media content will only be denied after your paid access period has expired.

 

You can simply send us a ticket here we will perform the cancellation for you. NOTE: You should cancel at least 24 hours ahead of the schedule billing date (Date/Time will be in EST) so that there is enough time to process your cancellation.